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Forums Frequent flyer programs British Airways Executive Club Club Suite seat swapped to old Club World

  • ChasP 153 posts

    Sadly my flights to Houston in April which were showing as CS are now showing as older CW
    Boo Hoo for me !
    As others have commented If as BA claim that the new seats are a great improvement then this should be reflected in prices

    The cynic in me does wonder if as many seats get changed from CW – CS for “operational reasons” as the other way or are they happily selling CS seats knowing that they will be downgraded to the older CW ?

    JDB 3,930 posts

    @ChasP – BA sells you a seat in Club World not one on any particular aircraft or seat type. They can even swap you onto a wet lease aircraft with a completely different seat. They don’t charge different fares for different seating types as one can see from routes that regularly operate more than one flight with different aircraft types. I really don’t think they are trying to rook anyone in this process; airline operations are very complex and the aircraft might need to be changed even if they all had the same seating types.

    Some people prefer the old CW, particularly if travelling with children or they want to sit directly with a partner or go on the A380; they don’t perceive the ‘downgrade’ as you do.

    executiveclubber 195 posts

    Other than the IFE being shocking, tray tables being uncomfortable and the awkward yin yang stranger situation, are there any other major downsides to CW over CS? I hear the seat is a bit better for sleeping.

    AJA 977 posts

    I never found sitting with a stranger awkward. I just put the divider up if I didn’t want to engage with the fellow flyer. Otherwise I’ve had a few conversations with interesting people.

    It’s weird that people find it awkward – why is it worse than when sitting next to a stranger on a short haul flight?

    executiveclubber 195 posts

    It’s weird that people find it awkward – why is it worse than when sitting next to a stranger on a short haul flight?

    Well, I suppose a fairer comparison would be… what if the stranger was sat opposite you instead? Awkward in terms of layout and service staff, not necessarily people’s perfectly valid feelings to not want to be eating and sleeping so intimately close to strangers for extended periods

    AJA 977 posts

    Are you closer to a stranger in a CW ying-yang seat or closer to the passenger next you in WT+ or worse WT?

    I’d take a legacy CW ying-yang seat over either WT+ or WT any day of the week.

    Alex G 351 posts

    Storage is terrible on old CW (unless you are upstairs in a window seat on an A380).

    Sitting facing a stranger is not as comfortable as sitting with a stranger next to you. You have to consciously avoid eye contact.

    The aisle seats are very exposed, and you are very close to the person the other side of the aisle. Truly dormitory class.

    And if you are in the middle pair on the 2-4-2 layout, you might as well be sharing a bed.

    So yes, CW is a vastly inferior product.

    zapato1060 503 posts

    My first CW is this August on 2-3-2 according to expertflyer? Is this any better than 2-4-2? Thanks

    AJA 977 posts

    If travelling alone, the middle seat on the 3 seats in the middle has you facing two strangers. If you don’t like facing strangers, I wouldn’t choose that seat.

    You obviously don’t have that sharing a bed feeling. Otherwise it’s no different to the 2-4-2 layout

    Alex G 351 posts

    The middle seat of 3 does have you facing two strangers, yes. But only while the privacy screens are down. When the screens are up, you have a very private space. If travelling alone, I would choose the middle seat over a (very exposed) aisle seat. You might have to climb over someone to get out of your seat, but you have a choice of going left or right. And I would prefer to be the one climbing over rather than being climbed over.

    Whatsthepoint 96 posts

    ChasP. As you can see CS v CW can invoke strong feelings from HFPers! Both have their advantages and disadvantages. The one thing with CS is that you get a more consistent experience, better storage and better IFE. CW has some seats that offer a really good experience e.g. A380 window seats and can be better for families. Some seats not so good e.g. aisle. For me CS is better but I really don’t mind CW given the price I’m paying, it’s still leagues ahead of PE and Economy. I also don’t mind the facing a stranger thing. When the divider goes up it’s immaterial anyway. I also sleep a bit better on CW.

    Alex G 351 posts

    … I really don’t mind CW given the price I’m paying, it’s still leagues ahead of PE and Economy

    Absolutely. If I am getting a redemption with a 241 voucher, I will happily travel on BA with the old CW seating. If I’m paying cash for a route where CS is not available, or not using a voucher, I’ll travel on a different OW airline.

    I took my nephew to Japan in 2019. He had never flown in a premium cabin before. We flew out in F and back in old CW. He said he didn’t see much difference. Compared to economy, CW is luxurious.

    The grumbles about CW are from those of who have experience of better hard products on different carriers.

    Aardvark 40 posts

    There seems to be mixed views on the subject of the late changes from the newer Club Suite to the older Club World (Ying-Yang) after you have have booked. Forgetting about what the T&C’s of carriage are, my view is that it is a deemed as a material change. Yes some would say it is not first world problem and maybe it is not! However, the fact is that some people are disappointed when this occurs. Also, just because the majority on this forum uses Avios to book flights, it shouldn’t devalue the issue, if I had paid the full fare I would definetley feel that it would be a major issue!

    JDB 3,930 posts

    There seems to be mixed views on the subject of the late changes from the newer Club Suite to the older Club World (Ying-Yang) after you have have booked. Forgetting about what the T&C’s of carriage are, my view is that it is a deemed as a material change. Yes some would say it is not first world problem and maybe it is not! However, the fact is that some people are disappointed when this occurs. Also, just because the majority on this forum uses Avios to book flights, it shouldn’t devalue the issue, if I had paid the full fare I would definetley feel that it would be a major issue!

    The CAA does not consider this as a material change. Business class is business class and it also doesn’t entertain that any argument in the event of being rerouted on another airline whose business class you consider inferior is a relevant consideration.

    It really is a duff argument; you book Club World and whether you end up in a brand new A350 with Club Suite, an old A380 with CW, a rattly old Gatwick 777 or an Air Belgium aircraft is just not relevant in terms of any material change for a contractual claim. BA might chuck you a few Avios as a gesture of goodwill if there were any specific complaint but that’s as far as it goes.

    If you have paid “full fare” as suggested in your post, you can always change your booking at will.

    Aardvark 40 posts

    Just because the CAA does not consider it a material change does not make it right! As I indicated this subject can be very subjective. What I do find interesting that people within this forum defend and are happy with the current situation. It is obvious though that some are not – Nothing wrong with that.

    strickers 619 posts

    Arguably if you book a lie flat and get switched to a very old-fashioned business class seat it is the same product. As @JDB states CW to CS isn’t a change as far as BA or the CAA is concerned. What would you rather if something happened on the day, a cancellation or a switch to an older product.

    JDB 3,930 posts

    Just because the CAA does not consider it a material change does not make it right! As I indicated this subject can be very subjective. What I do find interesting that people within this forum defend and are happy with the current situation. It is obvious though that some are not – Nothing wrong with that.

    I didn’t say it was right or that some people mind, but you used the term “material change” in a way that suggested that it might, notwithstanding the Conditions of Carriage, entitle someone to rescind the contract or seek compensation when it clearly doesn’t.

    BA also won’t allow a refund, rebooking or free booking change for a change of aircraft/seat type although they might for a change of operator. QR sometimes does as a gesture of goodwill but also has no obligation.

    pbcold 329 posts

    I have had this situation a couple of times recently and decided not to become too excited about it. On one occasion in the legacy seats I found myself sitting opposite the GM of the Intercontinental Paris which was really interesting.

    ekposh 136 posts

    I’ve never flown old CW and I will be on my honeymoon to MRU using a 241 and Avios. As a result of all this, I am dreading it but I have also come to the conclusion that it will probably be totally fine and better than what I could have afforded cash which would have been Economy. All relative I guess.

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