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Forums Hotel loyalty schemes IHG One Rewards InterContinental Edinburgh – lounge and rooms

  • TGLoyalty 364 posts

    @ Me2 ‘I spoke to Amex yesterday who said that the way the hotel processed our payment, meant that for some reason the AMEX system didnt pick it up as qualifying spend (and it had some odd extra reference on the card statement).Amex were very happy to process this manually and the rebate appeared today on my online statement….so you may want to do the same. Good luck.’

    Unfortunately my booking was an advanced booking and as AMEX pointed out advanced bookings are not eligible.

    And how would Amex know that information unless you told them … literally all Amex know is if an eligible IHG hotel charged your card between saving the offer and the date it expired or not. Being an advanced booking is irrelevant tbh I’m not even sure what you mean by advanced booking because all bookings are in advance unless you turned up at the hotel, asked for a room and paid the rack rate on the day?

    Grant 103 posts

    @northernlass and any others that have had to chase Amex for the £70 IHG rebate, how long did you give Amex to ‘investigate’ before escalating the issue to a complaint, and did you write / email to complain?

    I am chasing them for the rebate in relation to a stay at the O2 between Christmas and New Year. The chat agent escalated the issue to a back office team on 5 Jan and asked for 10 business days to comeplete the review. I waited patiently and have just chased again only to be told they are still reviewing it and have asked for a further 7-10 business days to complete the review. I think this is pretty unreasonable for a very straightforward case.

    NorthernLass 6,461 posts

    It was the Hyatt offer I had the issue with and it took several weeks of chasing plus a formal complaint about the level of customer service! Writing to head office in Brighton seems to be the only way of getting anyone to actually do anything meaningful these days.

    rk1 47 posts

    Update – Amex posted the £70 IHG rebate on both my cards last week despite telling me previously I wasn’t eligible because I had made an online booking.

    AnotherUser 173 posts

    Thanks for all the info here. I had a really nice stay 🙂 The junior suite was bigger than I expected and had a proper wall/door dividing the lounge from the bedroom – everything seemed good quality and well arranged in the room. Do the junior suites all have a separate lounge and bedroom, or was I lucky?

    Breakfast was very good. The restaurant was a nice space and food came pretty quickly, with well cooked A La Carte options and good quality buffet (though they need a better coffee machine!) Service was very helpful, though could have been a bit more organised.

    The lounge was a bit underwhelming but as we had visitors it worked out decent value at £60 for a day – got a couple of afternoon teas, and some nice wine/whisky and softs, for us and guests. There could be a broader range of food and drink (and something savoury with afternoon tea) but the quality of what there was good and it was a nice place to sit. It was often unstaffed which was a shame, but the people who were there were helpful.

    In terms of service, everyone tried to be helpful and make things work. People often seemed a bit unclear what was going on, but everyone seemed to err on the side of saying ‘yes’. Very child-friendly – e.g. remembered his name and would happily get him something he liked if it wasn’t on the buffet, or let me stay past 4pm checkout because the kid was napping. I got the sense there was lots of staff turnover and maybe some inconsistency, but it worked out to be a good stay!

    I may be less particular about hotels than many here, or price may also have helped set my expectations – stacking various offers meant the junior suite worked out under £120/night, and my expectations might have been different if I’d been paying £500! I know this is a fairly quiet time, too, which may have improved my visit. I’d happily go back, though 🙂

    K3v 25 posts

    I’ve got a stay booked in a junior junior suite for later in the year, I knew that lounge access comes with suites, so just called the hotel to ask if a junior suite has access and was told it does.

    That doesn’t tally with the previous post mentioning having to pay for it.

    Any data points?

    K3v 25 posts

    I jumped the gun asking that last question, the website states that junior suites come with club access.

    AnotherUser 173 posts

    I was upgraded to a junior suite with Ambassador – an being upgraded like that doesn’t include lounge access (or isn’t meant to, at least). If you pay to book a junior suite, you’re entitled to lounge access.

    You get a complementary mini bar in the junior suite, too, and a decent mix of capsule and machine coffee options

    K3v 25 posts

    I was upgraded to a junior suite with Ambassador – an being upgraded like that doesn’t include lounge access (or isn’t meant to, at least). If you pay to book a junior suite, you’re entitled to lounge access.

    You get a complementary mini bar in the junior suite, too, and a decent mix of capsule and machine coffee options

    Ah I see thanks for the explanation 😊

    Grant 103 posts

    Glad you enjoyed your stay @AnotherUser. Out of interest what room did you book before being upgrade to the Junior Suite?

    I have a two night stay coming up, first night on points and second night on credit card voucher. Given the points stay books in to the base room I am wondering if I should can it and pay cash for the first night for a King in the hope that my Amb status bags an upgrade to a Junior Suite which they let me keep for the second night.

    I’m staying Friday / Saturday on a rugby weekend so it’ll no doubt be busy which will mean upgrades are thin on the ground. A King room is c. £300 whereas my base room is booked for 64,000 points.

    AnotherUser 173 posts

    Glad you enjoyed your stay @AnotherUser. Out of interest what room did you book before being upgrade to the Junior Suite?

    I have a two night stay coming up, first night on points and second night on credit card voucher. Given the points stay books in to the base room I am wondering if I should can it and pay cash for the first night for a King in the hope that my Amb status bags an upgrade to a Junior Suite which they let me keep for the second night.

    I’m staying Friday / Saturday on a rugby weekend so it’ll no doubt be busy which will mean upgrades are thin on the ground. A King room is c. £300 whereas my base room is booked for 64,000 points.

    I’d booked a King Premium City View room – they just upgraded me one room category. If you definitely want a particular room category, I’d be inclined to email the hotel and ask (or, if making a cash booking, go through Emyr and ask him).

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